betjili's Privacy Policy
This document explains in detail how your personal information is collected, why it is stored, and how it is kept secure.
01 Introduction and Scope
betjili is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") describes how betjili collects, processes, stores, and protects the information of users of its website and related services.
By creating an account on betjiliapp.cam or using the site, you agree to the terms set out in this Policy. This Policy should be read alongside our Terms and Conditions, as both documents together form the legal framework governing your account and data.
This Policy applies only to betjili's own platform. betjili is not responsible for third-party websites or services.
02 What Information We Collect
betjili collects different types of information at various stages. The categories of this information are listed below:
2.1 Registration Information
When creating an account, you provide the following information:
- Full name
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- Preferred username and password
- National ID or passport number (when identity verification is required)
2.2 Financial Transaction Information
During deposits and withdrawals, we store transaction records. This includes partial details of your bKash, Nagad, Rocket, or Upay account (not your full account credentials), along with the transaction amount, date, and status.
2.3 Device and Browsing Information
When you use the betjili site or app, we automatically collect the following information:
- IP address and approximate location
- Browser type and version
- Device operating system
- Time spent on the site and list of pages visited
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact support via live chat or email, your messages and conversation records are stored. This is used to improve service quality.
03 Purpose of Using Information
betjili uses collected information only for specific and legitimate purposes. Each purpose is described below:
3.1 Service Operation
Information is used to create and manage your account, process deposits and withdrawals, issue bonuses, and run betting and gaming activities.
3.2 Identity and Age Verification
We confirm that every account holder is a real person aged 21 or above. Identity verification is an essential step in protecting account security.
3.3 Financial Security and Fraud Prevention
Information is analysed to detect unusual transactions, prevent the operation of multiple accounts, and ensure the financial security of the site.
3.4 Personalised Experience
By analysing your gaming and betting preferences, we show relevant game recommendations and promotional offers. However, this personalisation data is never sold to third parties.
3.5 Customer Support
Records of previous conversations are needed to resolve your issues quickly and provide effective support via chat or email.
3.6 Responsible Gaming Monitoring
betjili takes responsible gaming seriously. By monitoring your playing patterns and deposit amounts, we identify potentially problematic behaviour and provide support when needed. You can learn more on the Responsible Gaming page.
04 Information Sharing and Disclosure
betjili never sells your personal information to third parties under any circumstances. However, information may be shared in certain specific situations:
4.1 Payment Processors
Necessary transaction information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This sharing is limited solely to processing the transaction.
4.2 Technology Service Providers
Game software providers, cybersecurity services, and cloud hosting providers may access information on a limited basis, but only for the purpose of performing their specific services. These organisations are bound by contractual confidentiality obligations.
4.3 Legal Obligations
Information may be disclosed in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases, betjili provides only the information specifically required.
4.4 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. Users will be notified in advance in such situations.
05 Cookies and Tracking Technologies
betjili uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve the functionality of the site.
5.1 Essential Cookies
These cookies are necessary for maintaining login sessions, security verification, and the core functionality of the site. Disabling them will prevent the site from working properly.
5.2 Functional Cookies
These cookies are used to remember your language preference, display settings, and information from previous sessions, so you do not need to reconfigure settings each time you log in.
5.3 Analytics Cookies
Anonymous analytics data is collected to understand which pages are visited most, where users encounter problems, and where the service needs improvement.
5.4 Cookie Controls
You can delete cookies or stop new ones from being saved at any time through your browser settings. However, disabling essential cookies may affect login and transaction functionality.
06 Data Retention and Security
6.1 Retention Period
Necessary information is retained while your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations. Once that period ends, the information is securely deleted.
6.2 Technical Security
betjili regularly applies the following measures to protect data:
- Data transmission is secured through SSL (Secure Sockets Layer) encryption
- Passwords are stored using strong hashing algorithms — they cannot be read directly by anyone
- Data stored in databases is kept in encrypted form
- Firewall and access control systems are in place to prevent unauthorised access to servers
- Regular security audits are conducted
6.3 Internal Access Controls
Among betjili's staff, only those who need your information to perform their job can access it. All internal data access is logged and reviewed periodically.
07 Your Rights
betjili believes that users have the right to control their own information. Your main rights are described below:
7.1 Right to Access
You can request at any time to know what information betjili holds about you. We will send you a detailed report within 30 working days.
7.2 Right to Correction
If any information stored about you is incorrect, you can request that it be corrected. Many details can be updated directly from the profile section after logging in to your account.
7.3 Right to Deletion
You can request to close your account and have the associated information deleted. However, due to legal obligations, certain information may need to be retained for a defined period.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can turn them off from your account settings. This will not affect the functionality of your account.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact betjili's support team via live chat or email. For general questions, detailed answers are available on our FAQ page.
08 Protection of Minors' Information
betjili's services are intended only for persons aged 21 or above. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If a user opens an account using false information and is later found to be a minor, that account is closed immediately and the associated information is deleted.
If a parent or guardian believes their minor child has created an account on betjili, please notify our support team immediately.
09 International Data Transfers
betjili's servers and data processing infrastructure may be located in various countries. As a result, your information may be transferred to and processed outside Bangladesh.
Wherever such transfers occur, betjili ensures that the organisations involved comply with the protection standards described in this Policy. Contractual obligations are imposed to maintain data protection standards.
10 Policy Changes and Contact
10.1 Policy Updates
betjili reserves the right to amend this Privacy Policy as needed. Registered users will be notified by email in advance of any significant changes. The date of any change will be shown at the top of the page.
10.2 Contact
For any privacy-related questions or complaints, contact betjili's support team:
- 24/7 live chat — the chat option is available on every page of the site
- Email: [email protected]
Our support team provides service in both Bengali and English.
10.3 Related Documents
Reading this Privacy Policy alongside the institutional information on betjili's About Us page will give you a complete picture. This Policy, the Terms and Conditions, and the Responsible Gaming Policy together form betjili's complete legal framework.